1. Digital Products
CES Institute provides digital educational products and services. Access may be delivered immediately or shortly after payment confirmation.
2. Refund Period
Refund requests must be submitted within the period required by applicable consumer law or within any longer period expressly offered on the relevant sales page.
3. Request Procedure
Send the request to carlosazevedo2003@outlook.com using the email associated with the transaction. Include the purchaser's name, product, purchase date, and transaction reference when available.
4. Processing
Approved refunds are returned through the original payment method whenever possible. Bank and payment-provider processing times may vary.
5. Access After Refund
Access to the related digital product, materials, bonuses, or services may be terminated after approval of a refund.
6. Fraud and Abuse
Requests involving fraud, abuse, unauthorized distribution, or manipulation may be reviewed individually, subject to applicable law.